Competition Products, Inc. is an easy-to-use website with the convenience of 24-hour shopping right from your home. As a Master Distributor we have most items in stock, so you get the parts you order fast.

Shipping Information

Items that are in stock usually ship the same business day. Orders must be placed, payment verified, and security cleared by 4:00pm CST. Merchandise is shipped complete, properly packaged, and insured, via the service you select.

Items that are out of stock usually ship as they become available. If your ordered item(s) is out of stock you will not be charged until your item(s) are shipped. As soon as the merchandise becomes available, it will be shipped complete, properly packaged, and insured via the service you select. In the case of an unexpected backorder, please allow up to six weeks. If immediate availability is a concern, please call and we will stock-check the item at the manufacturer.

Freight & Handling Charges

Our low prices NOW INCLUDE FREE UPS ground service in continental U.S., except oversized items, up to 150lbs. Items that are overweight, oversized or shipped by other services will incur extra freight charges. Each order will have a single packaging and handling charge of $10.95. We also can ship UPS, FedEx 3day, 2nd day or next day air. These will be billed at current published costs. All Hawaii and Puerto Rico orders only by air service.

Insurance: .50 per $100.00 of valuation. $2.00 A.O.D. on all packages over $400.00 value (Signature Required). Ground shipments over 200lbs. qualify for hundred weight discount.

Shipping Service and Delivery Times

Once an item is ready for shipment, normal Ground Service estimated regional delivery times are as follows:

• WESTERN - 4 to 6 business days*
• CENTRAL - 2 to 4 business days*
• EASTERN - 4 to 6 business days*

*Excludes weekends and holidays

Expedited Services (Next Day, Two Day, and Three Day delivery)

Please keep in mind that selecting Next Day, Two Day, or Three Day services DOES NOT GUARANTEE shipments will be delivered in the selected amount of time. Expedited orders are subject to the same quality control and security clearance procedures as non expedited orders, so despite our best efforts, we may not be able to ship expedited orders the same day they are placed.

Once an item is ready for shipment, normal Expedited Service delivery times are as follows:

• NEXT DAY SERVICE - 1 business day*
• TWO DAY SERVICE - 2 business days*
• THREE DAY SERVICE - 3 business days*

*Excludes weekends and holidays

Special Handling Items

Special Handling Items are large or bulky items that incur higher shipping costs than Non-Special Handling Items. Discounts or Promotions on freight charges do not apply to Special Handling Items. Next Day, 2 Day, and 3 Day shipping services are not available for Special Handling Items. Some large or heavy items may need to be shipped via truck freight. Please be aware of any special notes or lengthy availability times that may apply to these items.

Cancellations

Competition Products, Inc. never charges cancellation fees. Please keep in mind that some specialty item orders (such as custom grind cams, custom pistons) are not cancelable under any circumstances (see product pages for details).

Cancellation Process:

• You must call our Customer Service department at 1-877-233-2023 to cancel an order. We do not accept cancellations through email, fax, or voicemail message.
• Our Customer Service Representative will verify that your order has not shipped. Cancellation requests on orders that have already shipped fall under the return guidelines below.
• Once we've verified that your order hasn't shipped, we will issue you a full credit.

The complete cancellation process usually takes one to two business days. After we issue your credit it may take your bank up to 5 additional business days to credit your account.

For accuracy, inspect Performance Automotive Parts upon Receipt

Please follow these guidelines when you receive your parts:

• Before opening the package, check for accuracy by matching the part number on the box with the part number on the invoice or packing slip. If it matches please proceed, otherwise call us immediately.
• In the event the product needs to be returned, you will need the box in good shape to avoid rebox fees. Carefully open the box taking care not to damage the parts or the packaging and keep the box.
• Inspect the parts for apparent damage and missing items. If no apparent damage and missing items are found please proceed, otherwise call us immediately.
• Mock up or lay out the assembly of the item on a clean soft surface to avoid damage to the parts. Make sure the parts received are what you actually want before proceeding to install. Once installation is attempted, the parts are no longer unused, uninstalled, and in resalable condition.

Installation Recommendations for a Trouble-Free Experience

• Do not take your vehicle apart, or commit to a time to install a part before the part arrives and has been inspected.
• Carefully read all instructions and make sure all necessary tools are available. We recommend novice installers (do it yourselfers) have a qualified and experienced professional at hand to ensure a successful installation. Assess your abilities and only proceed if you are capable of completing the install. If not, give the job to a professional.

Returning An Item For Refund Or Exchange

We have four different procedures to handle returns or exchanges. In the event a return or exchange is necessary, please follow the procedure that corresponds to your situation.

1. Customer changes their mind.

• A customer who changes their mind and no longer needs a part that is unused, uninstalled, in resalable condition, and is in original undamaged packaging, must call our Customer Service department at 1-877-233-2023 within 10 days of receiving the item to generate a Return Merchandise Authorization (RMA) number. Failure to notify us within 10 days will forfeit your right to a refund or an exchange. If the original product packaging is damaged, the customer will be assessed a 20% reboxing fee. We do not accept RMA requests through email, fax, or voicemail message.
• Some specialty items (such as Superchargers) are not returnable or refundable under any circumstances (see product pages for details). These items are only eligible for exchange in the event you are sent a damaged or incorrect part due to our error.
• Items that fail or are damaged due to customer abuse, negligence, or improper installation techniques are not returnable under any circumstances, so please take care of the parts while they are in your possession.
• The customer is responsible for all freight charges incurred with the return or exchange. This includes the original freight cost to the customer.
• RMA numbers expire 14 days after they are issued. Items returned without an RMA number or using an expired RMA number will be refused.
• All Returns must be shipped to: Competition Products, Inc.  280 W. 35^th Ave., Oshkosh, WI 54902 and have the RMA number clearly displayed on the return shipping label. Do not write the RMA number on the original product package and take care to properly prepare package for shipping back to us. Failure to do so may result in assessing the customer a 20% rebox fee for original product package damage.
• It is the customer's responsibility to insure the package and retrieve a tracking number with signature requirement from the carrier to protect from loss. Damaged, lost, or missing claims must be made with the carrier.

2. Customer received incorrect part due to our error.

• Customers who receive an incorrect part due to our error must call our Customer Service department at 1-800-233-0199 within 14 days of receiving the item to generate a Return Merchandise Authorization (RMA) number. Failure to notify us within 14 days may forfeit your right to a refund or an exchange. We do not accept RMA requests through email, fax, or voicemail message.
• Specialty items (such as Superchargers) that are not normally returnable or refundable under any circumstances (see product pages for details) are eligible for an exchange in the event that you were sent an incorrect part due to our error.
• Items that fail or are damaged due to customer abuse, negligence, or improper installation techniques, are not returnable under any circumstances so please take care of the parts while they are in your possession. 
• RMA numbers expire 14 days after they are issued. Items returned without an RMA number or using an expired RMA number will be refused.
• All Returns must be shipped to: Competition Products, Inc.  280 W. 35^th Ave., Oshkosh, WI 54902 have the RMA number clearly displayed on the return shipping label. Do not write the RMA number on the original product package and take care to properly prepare package for shipping back to us. Failure to do so may result in assessing the customer a 20% rebox fee for original product package damage.

3. Customer received a damaged part.

• Customers who receive a damaged part must call our Customer Service department at 1-877-233-2023 within 3 days of receiving the item to generate a damage claim and issue a Return Merchandise Authorization (RMA) number. Failure to notify us within 3 days may forfeit your right to a damage claim. We do not accept RMA requests through email, fax, or voicemail message.
• Specialty items (such as Superchargers) that are not normally returnable or refundable under any circumstances (see product pages for details) are eligible for an exchange in the event that they are damaged upon receipt.
• Items that fail or are damaged due to customer abuse, negligence, or improper installation techniques, are not returnable under any circumstances so please take care of the parts while they are in your possession.
• The carrier will contact you to inspect and possibly retrieve the damaged part. Do not take it upon yourself to ship the item back to us or you will forfeit your right to a damage claim.
• Competition Products, Inc. will pay for all freight charges incurred with damaged claim.

4. Part was successfully installed, went into service, and then failed (Warranty Claim).

• If a part was successfully installed, went into service, and then failed, it may be eligible for warranty replacement. You must call our Customer Service department at 1-877-233-2023 within 14 days of the failure and have a Customer Service Representative generate a manufacturer warranty request and issue a Return Merchandise Authorization (RMA) number. Parts that are covered by a manufacturer's warranty may be returned for exchange for like product replacement. Refunds are not issued on warranty items.
• Items that fail or are damaged due to customer abuse, negligence, or improper installation techniques, are not returnable under any circumstances.
• The customer is responsible for all freight charges incurred with the exchange. This includes the original freight cost to the customer.
• RMA numbers for warranty items expire 30 days after they are issued. Items returned without an RMA number or using an expired RMA number will be refused.
• All Returns must be shipped to: Competition Products, Inc.  280 W. 35^th Ave., Oshkosh, WI 54902 and have the RMA number clearly displayed on the return shipping label. Do not write the RMA number on the original product package and take care to properly prepare package for shipping back to us.
• It is the customer's responsibility to insure the package and retrieve a tracking number with signature requirement from the carrier to protect you from loss. Damaged, lost, or missing claims must be made with the carrier.
• Only items authorized for warranty service that pass warranty inspection will be processed. Unauthorized customer warranties or warranty items that do not meet warranty criteria as stated by the manufacturer, or do not pass a warranty inspection will be denied and returned, if requested, at the customer's expense. Unclaimed denied warranty returns will be destroyed. Competition Products, Inc. is only responsible for product replacement per the manufacturers warranty guidelines. No other responsibilities or warranties are expressed or implied.

Unauthorized customer returns, or returns that are mis-shipped, mis-packaged, or mis-delivered, will not be 'tracked down' and are not the responsibility of Competition Products, Inc.  

New Vehicle Warranties And Your Rights

Most properly installed products will not void your original vehicle manufacturers’ warranty. However, if you experience a problem with an uncooperative dealership point out the provisions of the Magnuson-Moss Warranty - Federal Trade Commission Improvement Act. For more information call your vehicle manufacturer or click on the link above.

It has been established that a dealer may not deny warranties for new vehicles, unless the warranty claim results from the installation of specialty equipment. In fact, warranty-related materials published by the new vehicle manufacturers state that the installation of aftermarket parts have no effect on the warranty unless such equipment causes the warranty claim. Nonetheless, some dealers have improperly denied warranty claims even though the claim had nothing to do with aftermarket parts.


 

Contact Us

Competition Products, Inc.

280 W. 35^th Ave.

Oshkosh, WI 54902

Toll-free: 1-877-233-2023
Phone: 920-233-2023
Fax: 920-233-1355

Sales Department Hours:
8am - 6pm CST M-F

 

Office Hours:
8am - 5pm CST M-F

General Company Policy as Stated on Invoice

Competition Products, Inc. liabilities are limited to providing the correct product based on the vehicle information supplied by the purchaser, the corresponding product information supplied by the manufacturer, and the fair representation of our advertising. Installation and safe use of the products is the sole responsibility of the purchaser. Competition Products, Inc. supports, yet is limited to, all manufacturers' warranties. Competition Products, Inc. reserves the right to approve all cancellations and returns. Please call and speak directly to a Competition Products, Inc. Sales Representative to cancel or return an order. Cancellations and return requests are not accepted through email, fax, or voicemail message. Returns may be subject to a 20% reboxing fee. Authorization to return a product expires after 14 days. Competition Products, Inc. is not responsible to provide proof of purchase 90 days after the order date.

Disclaimer

Competition Products, Inc. is not responsible for typographical errors, omissions, changes, or price discrepancies.